Clinical Application Specialist Connected Care Solutions
Description
Job Title Clinical Application Specialist Connected Care Solutions Job DescriptionPhilips is a global leader in health technology, committed to improving billions of lives worldwide and striving to make the world healthier and more sustainable through innovation. Driven by the vision of a better tomorrow.
But it’s not just what we do, it’s who we are. We are 80,000, wonderfully unique individuals, with two things in common. An unwavering sense of purpose and a relentless determination to deliver on our customers’ needs. It’s what inspires us to create meaningful solutions – the kind that make a real difference – when it matters most.
The world and our customers’ needs are changing faster than ever before and while we are proud of what we do already, we know we can do more. That’s why we need you, to help us tackle increasingly complex challenges posed by ever evolving health and well-being needs.
In this role, you have the opportunity to make life better ,
, As a Clinical Application Specialist Connected Care Solutions,
you will have the opportunity to provide clinical and technical expertise through sales presentations, product demonstrations, installation, and maintenance of company products. You will assist the sales team in assessing potential application of company products to meet customer needs and preparing detailed product specifications for the development and implementation of customer applications/solutions. You may build a mini application based on customer requirements to demonstrate feasibility of the application, often requiring rapid prototyping and/or product demo for client. You may provide software development and consultation to prospective users and/or product capability assessment and validation. You will ensure that the product application/solution is functioning according to specifications, and you will provide follow-up support to company sales staff and customer personnel by disseminating clinical information on specific applications.
You are responsible for
Setting up application training schedules, in close cooperation with the customer
Train customers on utilizing the best possible clinical features/tools and the protocols to achieve optimal usage of the delivered equipment/solution.
(re-)Train hospital staff in case of new releases and / or versions (changes) in the operating procedures of the equipment
Ensuring that all customers are provided with high quality training and attention so that each customer is fully satisfied with the attention received from Philips Healthcare (PH)
Reporting to Philips Healthcare on difficulties in optimal usage of the equipment
Responsible for delivering customized (competency based) training material pack – if / when required
Supporting user group meetings if / when required
Conducting regular visits to customers to obtain direct feedback from them about the quality of the training delivery and the customer satisfaction.
Support and advise the sales force during acquisition.
Stay "on track" with the new developments in the clinical application and operating field of the relevant equipment.
Be aware and to manage at all times the safety standards required by the company, including health and patient safety regulations. In the event of hazards or accidents, to take immediate control of the situation and involve the safety advisor from the regional office.
Ensuring that all clinical applications training, with both new and existing customers, complies with the company's quality policy
Responsible for reporting customer feedback according to applicable quality standard policy and follow up relevant assigned quality & regulatory training in a timely manner.
To assist the Connected Care Team in all aspects of marketing, sales and promotion of Philips Patient Monitors, Emergency Care, Cardiology Solutions and other Connected Care Solutions.
You are a part of
An organization with an incredible diversity of nationalities, skills, backgrounds, functions and challenges. At Philips we have opportunities for graduates as well as experienced professionals in everything from applied research to marketing and sales in over 100 countries. We’re a fascinating company to be part of, with a strong emphasis on cultural awareness, mutual understanding and out-of-the-box thinking.
To succeed in this role, you’ll need a customer-first attitude and the following.
University degree in Nursing or equivalent in allied health discipline
Minimum 5 years’ experience in clinical environment preferably in hospital setting
Above experience will be in Intensive Care and Obstetrics Labor & Delivery
Knowledge of clinical workflow within domain
Exposure or experience in working with computer science, information sciences and informatics theory
Exposure or experience in delivering clinical training
Strong analytical and Problem Solving skills
Excellent customer service skills
Ability to complete tasks independently with minimal guidance
High-level professional demeanor and interpersonal communications skills; superb writing skills in local language and English.
Strong collaboration skills in a multinational environment.
Valid Code B or equivalent driver’s license
Ability to travel extensively in the country and abroad when needed.
Employment Equity
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply. Only apply for this role if you are a South African Citizen by birth or Naturalization prior to the 27 April 1994
In return, we offer you
A meaningful career, with new challenges in our dynamic organization, working in an encouraging multinational and multicultural environment. We are happy to provide you with this opportunity to work with new technologies. You will be surrounded by passionate and committed, colleagues who share your ambition to create outstanding customer experiences. Your work will be ambitious and full of opportunities for growth. Variety and challenge will be part of your daily routines.
How we work at Philips
Our newly-adopted hybrid work concept fuses flexibility with collaboration to deliver great outcomes for our people and our customers. We are embracing an approach wherein we spend more time together than apart – which for full-time employees translates to an average of at least 3 days working from the office and up to 2 days from home – for our hybrid roles.
Hybrid work flexibility means people can meet the changing demands of work and home in the most balanced, productive, and healthy way.
Our hybrid working model is defined in 3 ways:
We believe in the importance of impactful collaboration: There's a certain energy when everyone’s in the same room that can heighten idea generation and creative friction needed for problem-solving.
We embrace flexibility: Choosing where, when and how to work can vary according to task and team schedules. Flexibility isn’t office or online, it means choosing the space that works best for you, your teams and our customers on a case-by-case basis.
We want to be at our best: The way we work and our workspaces are designed to support our well-being, offer career advancement opportunities, and enable us to be at our best.
Why should you join Philips?
Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on innovative, customer-first health technology solutions. Help us improve the health and well-being of billions of people, every year. Ultimately creating a career that no one could have planned for. Even you.
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